Shipping Policy

At Cinegear Shop, we understand that precision and reliability are paramount in filmmaking—just as they are in our shipping and customer service. We are committed to delivering professional-grade equipment, from Anamorphic Lenses and 4×5.65 Filters to B-Mount power solutions and audio gear, with the same attention to detail that you bring to your creative projects.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your production schedule:

Shipping Method	Cost	Carrier	Estimated Delivery Time	Best For
Standard Shipping	$12.95	DHL or FedEx	10-15 business days after shipment	Time-sensitive projects requiring reliable tracking
Free Shipping	Free on orders over $50	EMS	15-25 business days after shipment	Budget-conscious orders without immediate deadlines

International Shipping & Customs

As we serve cinematographers, studio technicians, and independent creators worldwide, please note:

• All prices are listed in USD
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country
• Customs processing can add 3-10 business days to delivery estimates
• We complete all necessary customs documentation accurately to ensure smooth transit

Returns & Exchanges Policy

We stand behind the professional equipment we curate. If any item does not meet your exacting standards, our streamlined returns process ensures a resolution as efficient as your workflow.

Eligibility Criteria

To be eligible for a return or exchange, your item must meet the following conditions:

• Return request initiated within 15 days of the delivery date
• Item must be unused, in its original packaging, and in resalable condition
• All original accessories, manuals, and protective cases (e.g., for 4×4 Filters, Action Cams, or Lenses) must be included
• A valid proof of purchase (order number) is required

Step-by-Step Return Process

1 Initiate Your Return Request

Within 15 days of delivery, email our support team at [email protected] with the following information:

• Your order number
• Product name(s) and SKU (if available)
• Reason for return/exchange
• Whether you prefer a refund or exchange (if exchange, specify desired item)

2 Use Our Return Request Template (Optional)

To expedite processing, you may copy and paste the template below into your email:

3 Receive Authorization & Shipping Instructions

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship any items without an RMA number.

4 Package and Ship Your Return

Securely package the item(s) in their original packaging, include all accessories, and affix the provided RMA label (if supplied) or clearly write the RMA number on the outside of the box. We recommend using a trackable shipping service and retaining your proof of postage.

Return Shipping Costs

• If the return is due to our error (wrong item, defective product): We will provide a prepaid return label.
• If the return is for other reasons (change of mind, etc.): You are responsible for return shipping costs. Original shipping fees are non-refundable.

5 Inspection and Processing

Once we receive your return at our facility, our quality team will inspect the item(s) within 3-5 business days to ensure they meet our resale conditions.

Refunds and Exchanges

Refund Timeline and Method

• Approval Time: 3-5 business days after we receive and inspect the return
• Processing Time: Once approved, refunds are processed within 5-10 business days
• Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Currency: All refunds are issued in USD, as per our original transaction policy

Exchanges

For exchanges (e.g., swapping a Baseplate for a different model or exchanging Bags & Cases):

• We will ship the replacement item once the return is approved
• Any price difference will be charged or refunded accordingly
• Standard shipping rates apply for the new shipment unless the exchange is due to our error

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item (e.g., wrong Apple Box size or a faulty AC Adapter):

1. Contact us at [email protected] within 48 hours of delivery
2. Include your order number and photos/video clearly showing the issue
3. We will promptly arrange a prepaid return label and expedite a replacement at no cost to you